Privacy Policy

Last updated: 5th January 2026.

1. Introduction

CHP FINE FOODS MENA FZCO (“we”, “our”, “us”) operates the Caviar House & Prunier MENA website (“Website”). We are committed to protecting your privacy and handling your personal data transparently and securely.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our Website or contact us.

2. Information We Collect

We may collect the following information:

  • Personal details such as your name, email address, phone number, and company name when you contact us via forms or email

  • Information you voluntarily provide when making enquiries or requests

  • Technical data such as IP address, browser type, device information, and pages visited

  • Cookies and similar tracking technologies (see Section 7)

We do not knowingly collect data from children under the age of 18.

3. How We Use Your Information

We use your information to:

  • Respond to enquiries and requests

  • Provide information about our products, services, or events

  • Improve website performance and user experience

  • Manage business communications and relationships

  • Comply with legal or regulatory obligations

We do not sell or rent your personal data to third parties.

4. Legal Basis for Processing

We process personal data based on:

  • Your consent

  • Legitimate business interests

  • Legal and regulatory requirements

You may withdraw consent at any time by contacting us.

5. Data Sharing

We may share data with trusted third-party service providers who support our business operations (e.g. website hosting, analytics, email services), strictly for operational purposes and under confidentiality obligations.

We do not share your data for marketing purposes without consent.

6. Data Storage & Security

We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse. Data is stored securely and retained only as long as necessary for its intended purpose.

7. Cookies

Our Website uses cookies to enhance functionality and analyse site usage. You can control or disable cookies through your browser settings. Some features may not function correctly without cookies enabled.

8. Your Rights

You have the right to:

  • Request access to your personal data

  • Request correction or deletion

  • Object to or restrict processing

  • Withdraw consent at any time

To exercise these rights, please contact us using the details below.

9. Third-Party Links

Our Website may contain links to third-party websites (including authorised stockists). We are not responsible for the privacy practices or content of external sites.

10. Contact Us

For privacy-related enquiries, please contact: CHP Fine Foods MENA FZCO
Email: info@chpmena.com